Collierville's electricity and gas come from MLGW. Report an outage at 901-544-6500, check the MLGW outage map, and call 901-528-4465 for a gas leak or downed line.
Last checked Oct. 17, 2026. Facts come from Memphis Light, Gas and Water, its contact, safety and text alerts pages, and the Town of Collierville’s utilities and Alert Collierville pages.
Electricity and natural gas in Collierville come from Memphis Light, Gas and Water (MLGW), not from the town. To report a power outage, call MLGW’s outage line at 901-544-6500, or check the MLGW outage map to see whether your area is already reported. For a gas leak, a downed line or any other emergency, call MLGW’s 24-hour emergency hotline at 901-528-4465, and 911 for fire or injury.
Who to call
- Report a power outage (MLGW): 901-544-6500
- Gas leak, downed line, emergencies (MLGW, 24 hours): 901-528-4465
- Billing, start or stop service (MLGW): 901-544-6549, 8 a.m. to 6 p.m. weekdays
- Outage map: outagemap.mlgw.org
- Water or sewer problem (Town of Collierville): Public Works, 901-457-2800; billing 901-457-2240
Who supplies what
| Service | Provider | Contact |
|---|---|---|
| Electricity | Memphis Light, Gas and Water | Outages 901-544-6500; emergencies 901-528-4465 |
| Natural gas | Memphis Light, Gas and Water | Emergencies 901-528-4465 |
| Water and sewer | Town of Collierville | Billing 901-457-2240; Public Works 901-457-2800 |
| Trash and recycling | Town of Collierville | 901-457-2800 |
When the power goes out
- Check the outage map at outagemap.mlgw.org to see if your outage is already known.
- Report it at 901-544-6500 if it is not.
- Stay away from downed lines and report them to the emergency hotline, 901-528-4465.
- Streetlight out? Use MLGW’s streetlight outage form.
MLGW’s safety page says to be ready for temporary outages in any emergency, from tornadoes to ice storms and floods, and to know where your gas and water shutoff valves and main electric panel are and how to turn them off.
Alerts
- Alert Collierville, the town’s emergency notification system, sends text, phone and email alerts about severe weather and other emergencies, in English and Spanish. Text “alerts” to 901-446-0299 to sign up, or use the town’s Alert Collierville page.
- MLGW Text Alerts cover billing due dates and cutoff notices, not outages: text “Join” to MLGW4U (654948) or register through My MLGW Account.
After a long outage
If your gas or electric service has been off for more than 90 days, the town requires a meter put-back permit from Building and Codes, 901-457-2310, and inspections before MLGW can restore service.
What this means for you
- Save two numbers: 901-544-6500 for outages and 901-528-4465 for emergencies.
- Sign up for Alert Collierville before storm season.
- Water main break or sewer backup? That is the town: 901-457-2800.
More guides: moving to Collierville, who to call at City Hall and trash and recycling.
Frequently asked questions
Who provides electricity in Collierville, Tennessee?
Memphis Light, Gas and Water (MLGW) supplies gas and electricity in Collierville, according to the Town of Collierville. Water and sewer come from the town.
How do I report a power outage in Collierville?
Call MLGW’s outage line at 901-544-6500, or check and follow restoration on MLGW’s online outage map.
What number do I call for a gas leak or downed power line in Collierville?
MLGW’s 24-hour emergency hotline, 901-528-4465. For fire or injury, call 911.
How do I report a streetlight out in Collierville?
Use MLGW’s online streetlight outage form on mlgw.com.
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